FAQ's

ORDERS & PERSONALISATION

Can I add a gift message?

Of course, all our gift notes are handwritten and are a lovely touch when sending someone a gift.

I'm looking for something more bespoke, could you help?

Do you have something specific in mind - a particular colour, flower, theme or product that you want? Talk to us at holly@peachandpearstudio.co.uk and we will always do whatever we can to help, create something special.

Something I want to order is sold out, what should I do?

Sometimes our most popular items go out of stock, but we work hard to get them back as soon as possible - we will do everything we can to deliver any products you may need in the best time possible.

What items are 'made-to-order'?

All our signs, guest books, photo albums and scrapbooks. We make these once you have placed your order, therefore these items cannot be returned, exchanged or cancelled. 

Do you include your receipts in the box?

No, we don't, so don't worry if you're sending direct to the recipient they won't see cost breakdowns! You do, however, receive an email confirmation of your order so please put your own email when choosing a gift.

Can I return a gift?

Yes. You have 14 days to return any item that is not personalised or made-to-order. To start the returns process, please email holly@peachandpearstudio.co.uk with your order reference number. 

Where can I leave feedback?

We want to know what you think. What you love or what you don’t. If you have an issue we would really appreciate the time to try and provide you with the best solution email holly@peachandpearstudio.co.uk or if you are happy with your product we would love if you could leave a Review it helps a small business like ours massively.

DELIVERY & SHIPPING

UK STANDARD

  • Order before 12pm
  • non personalised items 2-3 working days
  • personalised items 8 working days
  • FREE UK SHIPPING

UK EXPRESS

  • Order before 12pm
  • Next business day for non personalised items
  • Personalised items 6-7 working days from ordering
  • If you order Express delivery before 12pm on a Friday please note that orders will arrive on Monday. Orders made after 12pm on a Friday, will be processed the following Monday and delivered Tuesday.
  • Express tracked delivery- £9.49

UK EXPRESS PERSONALISATION SERVICE

  • Order before 12pm
  • Personalised items will be delivered within 5 working days 
  • Express personalisation tracked delivery - £9.49

EUROPEAN DELIVERY

  • Order before 12pm
  • non personalised items 3-5 working days
  • personalised items 12 - 15 working days
  • European tracked delivery - £15.00
  • The customer is responsible for paying import & duties, it is not the responsibility of Peach & Pear, you cannot cancel an order with made-to-order or personalised items in it.  

US & INTERNATIONAL

  • Order before 12pm
  • non personalised items 4-6 working days
  • personalised items 12 - 15 working days
  • USA £25.00

How long will delivery take?

Standard UK delivery takes 2-3 business days to arrive, and Express UK is shipped for next day delivery.

Do you ship to my country? 

Yes! We ship worldwide.

What about shipping on personalised items?

For personalised items aim to ship your order within 2-4 businesses days, but this can vary from product to product, do check the product description.

What about shipping on items that are 'made-to-order'?

One of the unique things about Peach & Pear is that we hand make our own items in our studio, this includes all our Wedding signs, guest books, wedding planners, photo albums and more. This means that your items are made as and when the order is placed, for this reason we say please allow 2-4 days for your item to be made. If you need something quicker please purchase express shipping.

Does the standard delivery of 2-3 days including the time my item is being made?

No. Your item will take 2-4 days to make, if it's 'made-to-order' and then we will ship with the service you have chosen. So if that's standard UK delivery, it's 2-3 days from when the item is made.

What if I need something urgently?

Please opt for our Express Delivery at check-out and get in touch with us to let us know when you need your item by?

RETURNS & REFUND POLICY

We hope you love your items but if you are unhappy with your purchase for any reason, unless they been personalised or they are 'made to order', they can be returned for a refund or exchange provided that the following guidelines are observed.

Email us at holly@peachandpearstudio.co.uk within 14 working days from receiving your item(s), quoting your order number and request to either refund or exchange. We will then give you full details and instructions on our simple return and exchange process.
Past the grace period of 14 days from when you received your item, we cannot offer you a refund. 
You must return the item(s) in the same condition in which you received them, with their original packaging and swing tags still in place. You are asked to take reasonable care of the items. In the case of an item with a hygiene seal, you are required not to remove the seal when examining the item.  If handling or viewing of the item is excessive beyond that reasonably required to ensure that the item functions as expected or you damage the item in any way.
To complete a return or exchange, please include your order number and name within the box.
The original shipping fee will not be refunded.


You will be responsible for paying for your own shipping costs for returning your item(s).
Returns lost in the post are not the responsibility of Peach & Pear unless you send the parcel tracked and can show that the parcel has been signed for by a Peach & Pear employee at the office.
Alternatively, if you wish to exchange your item, subject to stock availability, we will do our best to exchange items. You will be charged for shipment.
Once we receive the returned item we will assess it and will notify you about whether we are accepting the product for return. A refund will be processed within 14 days of us receiving the returned items.

We are unable to offer you a refund or exchange on the following:

If the items are personalised in any way or if they are 'made to order' - All our product descriptions will state if they are made to order so please check carefully before you purchase if you are unsure.
All custom orders are final and non-returnable. This does not affect your statutory rights.